Terms and Conditions

Safe Let Groups | SafeLetGroups.com | Last updated: 28 March 2026

These Terms and Conditions govern the provision of all services by Safe Let Groups ('we', 'us', 'our') to landlords, letting agents, homeowners, and other customers ('you'). By accepting a quotation, making a booking, or engaging our services, you agree to be bound by these terms.


1. Definitions



  • "You" and "your": The client named on the booking or quotation.


  • "Services": Any agreed work, including aerial/satellite removal, solar panel cleaning, end of tenancy cleaning, bulk item removal, and Legionella water testing.


  • "Property": The premises where Services are carried out.


  • "Quote": Our written estimate provided before work commences.


2. Booking and Quotations


  • Contract Formation: A contract is formed when you accept our written quotation via email, text, online booking, or verbal confirmation.


  • Validity: Quotations are valid for 30 days.


  • Revisions: We reserve the right to revise a quote if Property conditions are materially different than described.


3. Payment Terms


  • Deposits: A deposit may be required to secure your booking.


  • Due Date: Full payment is due upon completion unless a stage-payment schedule is agreed in writing.


  • Late Payments: We reserve the right to charge interest on overdue invoices at 8% above the Bank of England base rate.


  • Ownership: Title to materials does not pass to you until full payment is received.


4. Service-Specific Terms


  • Aerial/Satellite Removal: We are not responsible for signal disruption; please notify your provider before removal.


  • Solar Panel Cleaning: We are not liable for pre-existing damage. Systems should be switched off per manufacturer guidance before we attend.


  • End of Tenancy Cleaning: While performed to a professional standard, we do not guarantee the return of a deposit as this is subject to a third-party assessment.


  • Bulk Item Removal: We hold a valid waste carrier licence. You must ensure items do not contain undisclosed hazardous materials (e.g., asbestos).


  • Legionella Testing: Reports are issued per HSE guidance. The duty holder (owner/manager) is responsible for acting on recommendations.


5. Access and Abortive Visits


  • Responsibilities: You must provide safe, timely access and ensure required utilities are available.


  • Abortive Fees: If we cannot perform services due to circumstances within your control (e.g., no access, undisclosed hazards), we reserve the right to charge a fee of up to 50% of the quotation.


6. Liability and Claims


  • Limit of Liability: Our liability is limited to the total value of the contract for those Services.


  • Exclusions: We are not liable for indirect losses (e.g., loss of rent), damage from undisclosed pre-existing conditions, or work by third parties.


  • Reporting Issues: Dissatisfaction must be reported in writing within 7 days. Suspected property damage must be reported within 48 hours.


7. General Provisions


  • Subcontractors: We may use approved subcontractors but remain responsible for the quality of work.


  • Force Majeure: We are not in breach for failures caused by circumstances beyond our control (e.g., extreme weather).


  • Governing Law: These Terms are governed by the laws of England and Wales.


8. Complaints and Contact


If you are dissatisfied, please contact us at info@safeletgroup.co.uk. We aim to acknowledge complaints within 2 working days and resolve them within 14.


SafeLet Group


  • Email: info@safeletgroup.co.uk


  • Website: www.safeletgroup.co.uk